FAQs

Yes. You can set up a free account quickly and easily. Setting up your account gives you access to your live orders and order tracking, complete order history and free QR creation.

You can place an order once your account is set up. Simply browse our products, choose the options you prefer, and add them to your cart. When you're ready, proceed to checkout to complete your purchase.

Yes. Unless you have an approved trade account, all orders must be paid at checkout through our secure PayPal payment gateway.

You may also choose to pay via EFT or PayID. However, production of your order will only begin once we have received your remittance.

Yes. After completing your order, you will receive both an order confirmation email and a separate email containing your invoice.

If you don’t see these emails in your inbox, please check your spam or junk folder and add us to your safe‑senders list to ensure you receive future updates.

Yes. As your order progresses through our production workflow, you’ll receive important email updates - including notifications when your artwork proofs are ready to view, when your order enters production, and when it has been despatched.

If you don’t see these emails in your inbox, please check your spam or junk folder and add us to your safe‑senders list to ensure you continue receiving updates.

Our guarantee covers manufacturing defects such as misprints, material flaws or incorrect finishing. If your order arrives with a defect, notify us within seven days of receiving it and we’ll assess the issue. If confirmed, we’ll provide a replacement at no additional cost.

How long do I have to report a defect? 
Customers must advise Bannerworld within seven days of receiving their order. This timeframe ensures we can promptly investigate and resolve any issues.

What happens if I report a defect after seven days? 
Anything reported after the seven‑day period may not be covered under the guarantee. In such cases, a new paid order may be required.

How do I report a defect? 
To make a claim, please contact our customer service team with:

- Your order number
- A description of the defect
- Clear photos showing the issue

This helps us quickly verify and resolve your claim.

What types of issues are covered?
- Manufacturing defects (e.g. misprints, material flaws, incorrect finishing, hardware defects)
- Damage in transit

What types of issues are not covered?
- Damage caused after delivery (e.g. mishandling, weather exposure, improper installation)
- Requests made after the seven day reporting period

How to Report a Defect

🗓️ Step 1 – Inspect your order
Check your products immediately upon delivery for any defects such as misprints, material flaws or incorrect finishing. 
Note: If packaging is damaged on arrival, please ensure you take photos before removing the packaging with all damage showing and reference to the consignment label clearly show. 

📸 Step 2 – Document the issue
Take clear photos of the defect and write a short description of the problem.

📧 Step 3 – Contact us within 7 days of receiving your order
Email our customer service team with:
- Your order number
- Photos of the defect
- A brief description of the issue

✅ Step 4 – Resolution
Our team will assess your claim.
- If confirmed, we’ll provide a replacement at no extra cost.
- Claims made after seven days may not be covered and could require a new paid order.

What does “print‑ready artwork” mean?

It’s a file that can go straight to print without any edits from our team. Correct size, correct format, correct color, fonts embedded/outlined, images high‑resolution, and with bleed/safe margins set.

Which file formats are best?
Preferred: PDF (press/high quality), AI, EPS.
Acceptable: High‑resolution TIFF or JPEG (300 dpi at final size).
Not ideal: Word, PowerPoint, Canva share links, screenshots - these usually need fixing.

What size and resolution do you need?
Set your document to the exact final print size (e.g., 600 x 900mm for a corflute or poster).
Images: 300 dpi at final size for small items (cards, flyers, posters).
Large format/signage (banners, flags, corflute, foam PVC): 100–150 dpi at final size is typically perfect because they’re viewed from a distance.

Do I need bleed and crop marks?
All of our products require bleed, however the amount of bleed varies product to product t oallow for specific finishing options.
Crop marks are not required for large format products but are required for most small format porducts.

It is best to download our templates for the produtc you are ordering to ensure the design is set up correctly. If you are unable to find the product template you need, please contact us and we will be happy to send the template across.

Which color mode should I use - RGB or CMYK?
Always supply CMYK for printing.
Spot/Pantone colors: we’ll convert to CMYK unless you’ve arranged spot color printing.
RGB files can shift when converted - CMYK ensures closer print accuracy.

My colours look different on screen. Why?
Screens show RGB light; print uses CMYK inks. Variations are normal.
Calibrated monitors and CMYK‑built artwork improve consistency.
If exact brand color is critical, provide Pantone references or a previous sample.

What about fonts - embed or outline?
Convert all text to outlines/curves before exporting your PDF.
Or embed fonts within the PDF. Outlining prevents font substitution issues.

What are safe margins and why do they matter?
Safe margins keep critical content away from edges that may trim, fold, or be stitched/eyeleted.
Use 5–10 mm safe margin for small format; 15–30 mm for large format or hemmed/eyeleted banners.

How should I supply images and logos?
Use vector files (AI/EPS/SVG/PDF) for logos whenever possible.
Photos: supply at correct resolution (see Q3) and avoid upscaling low‑res images.
Avoid screenshots or web images - they’re usually too low‑res.

Do you need overprint settings or rich black?
Rich black for large dark areas: C60 M40 Y40 K100 (or similar) gives a deeper black.
Body text should be 100% K to avoid registration issues.
Overprint: only use intentionally (e.g., for black text). If unsure, leave off.

How do I export a print‑ready PDF from Adobe Illustrator?
File > Save As > PDF
Preset: High Quality Print or Press Quality
Marks & Bleeds: Use Document Bleed Settings (ensure your bleed is set); include crop marks if required
Compression: Keep images at 300 dpi (small format) or 150 dpi (large format)

What if I only have a JPEG?
Supply the highest resolution available at final size. We’ll advise if it’s likely to look soft/pixelated.

Our online system accepts a wide range of file types to make uploading your artwork easy.

You can upload:

• JPG
• GIF
• PNG
• AI (Adobe Illustrator)
• PDF
• TAR
• RAR
• CDR (CorelDRAW)
• PSD (Adobe Photoshop)

If you have a different file format or need help preparing your artwork, just let us know - we’re here to help!

Yes, you can upload multiple artwork files for any of our products.

If you experience any issues uploading your files, you have a couple of easy options:

1. Email: Send your artwork files to orders@bannerworld.com.au and include your Order Number.
2. Large Files: For larger files, use WeTransfer (or a similar service) to send your artwork to orders@bannerworld.com.au - just remember to reference your Order Number.

If you need further assistance, our team is always happy to help!

Artwork created with AI (chatGPT, Claude, CoPilot, Gemini etc.) is generally generated at low resolution and is not suitable for most large format print items. 
You can use an AI upscaler which may improve the resolution.

This artwork can be recreated by our design team, however it can not be exactly as the AI bot generated.
We can not fix resolution without recreating files.

For this type of artwork, if your file/s are unsuitable a member from our customer service team will contact you to discuss.

Unfortunately, our system does not support uploading compressed ZIP files directly.

If you need to send us a ZIP file, you have a few easy options:

1. Upload individual files: Simply upload each file from your ZIP folder separately when placing your order.
2. Email: Send your ZIP file to orders@bannerworld.com.au and include your order number.
3. Large files: For larger ZIP files, use WeTransfer (or a similar service) to send your files to orders@bannerworld.com.au - just remember to reference your order number.

If you have any questions or need help with file uploads, our team is always happy to assist!

Yes, absolutely! If you’d like to place an order but don’t have your artwork ready yet, just select the ‘Upload Artwork Later’ option at checkout.

After you’ve placed your order, you’ll receive an email with clear instructions on how to supply your artwork when it’s ready. Simply follow the steps in that email at your convenience.

If you have any questions or need help with the upload process, our team is always here to assist!

If your artwork or images are too large to upload directly, we offer several convenient options:

• At Checkout: When checking out, if you select ‘I have print ready files’ you can upload files up to 50mb by drag & dropping the file OR if the files are over 50MB you can select the ‘CLICK HERE to upload files larger than 50MB’ option.
• Shared Folder: On request, we can provide you with a secure shared folder for easy collaboration. Just follow the link we send, upload your files, and we’ll take care of the rest.
• File Sharing Services: You can also use popular platforms such as Dropbox, OneDrive, Google Drive, WeTransfer, Adobe Cloud, or any similar service. Simply upload your files and share the link with us.

If you’re unsure which method is best for you, just let us know - we’re happy to help you find the easiest solution!

If you’ve created your design in Canva and need help with amending, resizing, or exporting, you can easily share your file by adding our team as a collaborator. Simply invite sales@20twenty.net as a collaborator on your Canva design.
You can remove our collaborator access once the job is complete.

Exporting Guidelines:
When you’re ready to send us your final artwork, please export your Canva file as a PDF Print. This ensures the best quality for printing.

Need step-by-step help? Just let us know - we’re happy to assist!

We offer a range of design services to suit your needs, including both DIY and professional options:

Online Design Tool:
Use our easy online designer to create your own artwork directly from any product page—no design experience needed.

Professional Design Packages:
If you’d like help from our design team, choose from the following packages:

• Business Class Package: Basic artwork layout using text and logos or 1 image ($25+GST)
• First Class Package: For more complex artwork that includes multiple images ($45+GST)
• Platinum Class Package: For creative designs that require our designers’ input to bring your vision to life ($75+GST)

For the most up-to-date details, please visit our webstore or contact our team for advice on which package best suits your project.

The design fee covers your initial artwork design and one free revision to make changes or updates. 

Please note: Any changes requested after the first free revision - no matter how small - will be charged at $10 + GST per revision.
This includes minor edits such as adjusting text, colours, images, or layout.

To assist our design team in getting your artwork correct, we recommend submitting a thorough brief and encourage you to check the first proof carefully for changes including  spelling, layout or design issues.

Note:  Complete re-designs - where the overall concept, layout, or look is changed - are not covered by the standard revision fee. These are charged separately according to our standard fee schedule. Minor alterations are covered under the revision policy, but major changes requiring a new design will incur additional costs, which we’ll always confirm with you beforehand.

We find logo creation to be super fun as we work with you in creating a brand based on your needs and vision but also who you are trying to capture. 

We will work with you in defining all the elements required for us to create exactly what you want so that your brand pops.

Absolutely - we offer flexibility when it comes to sourcing images for your artwork.

• Self-Sourcing: You’re welcome to find and supply your own high-resolution images for us to use in your design.
• Image Sourcing by Us: If you’d like us to find images for you, we’re happy to help! Please note that there may be a fee for the time spent sourcing and acquiring the right images.
• Professional Image Libraries: We can provide you with access to a range of professional image sites we hold memberships with, so you can browse and select images yourself.
• Licensing Support: Some images require licensing or purchase. We can help you secure the right images at the right price.

If you have any questions about image quality or sourcing, just let us know—we’re here to help you get the best result for your project!

What is the online design tool and how do I use it?

Our online designer is a Canva-like user-friendly tool available on most product pages, allowing you to create your own artwork quickly and easily.

To use it:

• Simply click the “Design my own artwork” link on your chosen product page.
• You’ll be taken to our designer, where the product specifications (like size, bleed, and safe zones) are already set for you.
• Just drag, drop, add, and position your design elements - no design experience required!

It’s an easy, straightforward way to create artwork that’s ready for print.

Once you’ve created your design in our online designer and placed your order, our team automatically receives your artwork in PDF format and begins processing your order for production.

Your design will be saved in your account under ‘My Orders’ and ‘My Designs’ on our webstore. From there, you can:

• Download your artwork
• Re-order using the same design at any time

If you’d like a copy of the print-ready file for your own records, just email orders@bannerworld.com.au with your order number and we’ll send it to you.

We’re always here to help if you need further assistance!

Customers are responsible for approving all artwork, including checking for any errors or typos before final sign-off. Please review your proofs carefully.

Once you approve the artwork, any errors (including spelling, layout, or design issues) are your responsibility. We recommend double-checking all details before giving your approval.

We deliver products nationally and have integrated our workflow to include various popular courier companies to accommodate with the coverage required. Freight costs are influenced by the size, weight and value of each product as well as the location and geographical status.

Being a third party service, we offer our clients the benefit of organising their own couriers too. Our Clients simply need to send us the Consignment Note and we will affix the information to their packages, ready for collection from our warehouse.

Express services are available nationally. Pricing is subject to location, size of order and times requested. Pricing of products and Freight will be subject to additional charges accordingly.

The majority of our inhouse services and products are manufactured and ready for despatch or collection within 24 to 72 hours. 
The products you have ordered will show the production estimates in your account. Upon making your purchase, your invoice will also show the estimated despatch or collection time for your product. This may vary based on size and quantities as well as stock levels.

Despatch date refers to the term where your order has left/is leaving our warehouse where as delivery date refers to the estimated date your item(s) are actually du to be received.

It is our intention to provide our customers with products and solutions that meet their expectations and hold true for meeting the specifications stated on our website. All risk of loss or damage to the products are passed over to the customer once we have despatched our products. The Customer must discuss the loss or damage with the Courier Service Responsible for the loss or damage.

As a local company, we predominantly offer local and national services to our clients, however, on request and once vetted, we may offer international shipping  services. Our customers are welcome to organise their own international freight. We will provide your with all packaging information and all we need in return is the information for the freight which includes payment, consignment note, delivery information, and contact details for the receiver/Sender.

All our parcels are sent with ATL (Authority To Leave) which means that if you are not home, the courier serice will leave the parcel onsite in a safe place.

The only time there will not be ATL with your parcel is when and if you have requested no ATL.

If you are not home, the Courier Service will leave a Note to let you know that they have attempted delivery. You will be given the choice to collect from their nomiated "collection point" or if redelivery is organised, there will be fees associated with the cost of the redelivery.

You will be receiving regular updates from us and our Courier Service Provider. The updates will include an updated delivery timie bracket for you to know when the parcel(s) will be coming. It is your responsibility to ensure that you are home or make arrangements with the Courier Service to change the date and time as required. The Drivers simply cannot ring everyone to see if they are home for delivery. It is not a service that is available unfortunately. Some Services in some areas may offer you the courteousy of a call if they know you but this presents as a rare event.

Standard freight deliveries are made between 9:00am and 5:00pm, Monday to Friday. Delivery times cannot be guaranteed, as they depend on the courier’s daily run and route. If you require delivery outside these hours or need a more specific timeframe, please consider upgrading to an express or time‑critical service.

Yes.
If you have placed an order and need to update your delivery address, you can send a message from your account in the order as below.
You can also send an email noting your order number to orders@bannerworld.com.au

Yes, you can book your own courier.

Please select Client Collection and add a note that you will be organising a courier to collect your order.

Once your order is complete and packed, you will receive packing information to book your courier.

We accept a variety of convenient payment methods, including:

• Credit/Debit card (via PayPal secure gateway)
• EFT (Electronic Funds Transfer)
• BPAY
• PayID
• SWIFT

You can find all the payment details you need at the bottom of your invoice. If you have any questions or need help with payment, our team is always here to assist!

This product features a lightweight aluminium tube frame paired with a digitally printed fabric sleeve that slides over the top, creating a clean, modern barrier that stands apart from traditional steel options. It’s ideal for indoor applications such as crowd guidance, directional signage or even as a low‑profile media wall.

While both the frame and fabric are weather‑resistant and can be used outdoors like standard steel Crowd Control Barriers, it is important to remember that this is a lighter‑weight system. To prevent it from tipping in windy conditions, the barrier must be secured with sandbags or similar ground weights.

If you need to send us a receipt for your payment, simply email a copy or screenshot of your payment receipt to orders@bannerworld.com.au. Please include your order number or relevant details so we can quickly match your payment to your order.

Important:
If you are paying by EFT or BPAY, a bank receipt is required before we can progress your job into production. Please attach your bank payment confirmation when you email us.

Example of receipt:

If you have any questions or need help confirming your payment, our team is always here to help!

If you’re placing an order from outside Australia, we accept international payments via SWIFT and PayPal (using your credit or debit card through the secure PayPal gateway).

If you would like to pay via SWIFT, please contact us to request the details required.

If you have any questions or need assistance with the process, please contact our team—we’re always happy to help!

Corflute is ideal for indoor and outdoor usage when a budget-cost and medium print quality is required.

Our Corflute signs are printed using Australia's only manufacturer and supplier or twi-wall profile fluteboard (Patented). With over 30 years industry expertise, we promote this sustainability recycling solution that other market competitors simply do not offer. Every Corflute sheet is recyclable and you, the customer, is invited to bring them back for recycling. (https://corex.com.au/service/plastic-recycling/)

Corflute is the industry leader and it sets the standard for budget signage solutions. Corflute is a corrugated polypropylene, a fluted plastic that is incredibly lightweight and rather rigid too. The corflute sheets are an extruded plastic.

Sheet Sizes:
1,820x1,220mm
2,440x1,220mm
3,020x,1520mm (Additional Oversize sheet charges apply - Special order only)
Finish options: Direct Print (UV & Latex, Mounted (SAV) and or Lamination (Monomeric, Polymeric, whiteboard, chalkboard, anti-graffiti, textured)
Finishing & Fixing options: Drilled holes, eyelets, cable tie slots, die cut
Suggested maximum durability: 3 to 5 years (indoor), 1 years (outdoor)
Fully recycable (*Ask for more information)

This product is specifically designed to be handled for Indoor Use only and holds its reputation in the Point Of Sale Displays and Packaging indstry. As it can be printed on two sides, it is ideal for most solutions. This is a short term product

• Print: 
  • Latex
  • UV
• Finish:
  • Single or double sided
  • Matte or gloss print
• Lamination
  • Monomeric (Gloss or Matte)
• Sheet size
  • 2,450x1,240mm

This is our Team's little favourite display board as iyt suits heaps of applications, is a hybrid between corflute and Foam PVC boards int the way it has smooth printing surface as well as a solid coregation through it. A little dearet than corflute yet stronger and offers better print reproduction. 

• Sheet Sizes:
  • 1,820x1,220mm
  • 2,440x1,220mm
• Finish options: Direct Print (UV & Latex, Mounted (SAV) and or Lamination (Monomeric, Polymeric, whiteboard, chalkboard, anti-graffiti, textured)
• Finishing & Fixing options: Drilled holes, eyelets, cable tie slots, die cut
• Suggested maximum durability: 3 to 5 years (indoor), 1 to 2 years (outdoor)